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Change payment method

Add or change the payment method for your choir's Theatilo subscription in the Stripe billing portal, for example SEPA direct debit or a card.

Web
Chöre›Chor›Chor-Einstellungen›Abo›Zahlungsportal öffnen

This feature is only available on the web.

Permission required: Administrators only

What is this?

You manage the payment method for the Theatilo subscription in the Stripe billing portal. You open it from the subscription page as soon as a subscription is active.

The subscription belongs to the person who took it out. Only they can change the payment method and billing address in the billing portal.

How to change the payment method

  1. Click Ensembles in the sidebar, pick your choir and then Choir settings.
  2. Select Subscription and click Open Billing Portal.
  3. In the Stripe portal you add a new payment method or change the existing one.
  4. Follow Stripe's steps, such as confirming with your bank.

What happens when a payment fails

  • Stripe tries the payment again.
  • The subscription stays active for up to 14 days after the payment was due.
  • If it is still unpaid after 21 days, Theatilo ends the subscription and sends the paying person an email.

The reason for the long period: SEPA direct debits often take several bank working days.

Security

You enter card and account details directly with Stripe. Theatilo does not store them.

Permission

Only administrators of the choir can use the subscription page and the billing portal.

Tips

  • SEPA direct debit from the club account is the easiest for many clubs: no card that expires.
  • Agree on the board who takes out the subscription. That person then manages the payment method and billing address.

Frequently asked questions

Which payment methods are there?▾
At checkout, Stripe offers card, SEPA direct debit, iDEAL, Bancontact, Amazon Pay, Klarna, Link and Revolut Pay, depending on country and device.
Where do I change the payment method?▾
On the subscription page with **Open Billing Portal**. The Stripe customer portal opens; there you manage payment methods and billing address.
Another administrator took out the subscription. What now?▾
The subscription belongs to the person who took it out. When you open the billing portal, Theatilo shows that person's name and email instead, so you can contact them.

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