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Define ticket categories

Create price categories with price, quota and reduced prices, such as full price and reduced for students. You control online sales per category.

Web
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This feature is only available on the web.

Permission required: Ticket Sales – Create & edit ticket sales

What is this?

With price categories you define which tickets buyers can choose for your event, for example “Full price €20” or “Children €5”. Each category has its own price and can have reduced prices.

How to create categories

  1. Open the event and switch to the Tickets tab.
  2. Click “Edit ticket sale”. When setting up for the first time, you find the categories directly under Create Ticket Sale.
  3. Under “Price Categories” click Add Category.
  4. Enter a name, for example “Full price”.
  5. Set the price in euros. €0 is also possible.
  6. Optional: Set a quota with Max. Tickets and add a description.
  7. Save.

For seating tickets, the categories come from the venue's seating plan. There you set names and colors; in the ticket sale only price, description and reduced prices.

Reduced prices per category

Instead of creating a separate category for each reduction, you define several price levels within one category:

  1. In the category, click Add reduced price.
  2. Enter a label, for example “Pupils”.
  3. Set the fixed reduced price.

In the shop, buyers see the full price and all reduced prices per category and choose the matching level, for seating tickets per seat. The ticket shows the selected reduction. All price levels share the category's quota.

Controlling online sales per category

With the Available online switch you decide per category whether it is offered in the public ticket shop. Categories that are switched off are invisible to buyers, and for seating tickets their seats appear gray. These categories can still be used for free tickets, for example for guests of honor, the press or the box office.

Permission

You need Create & edit ticket sales. By default administrators and moderators have it.

Tips

  • Keep the selection lean: few categories, with reduced prices inside them.
  • Briefly describe who is entitled to a reduction. That saves discussions at the entrance.
  • Check the categories before the sale starts, because after the first sale you should no longer delete a category.

Frequently asked questions

How many categories should I create?▾
As few as possible. Reduced prices are better created within a category than as a separate category. Too many categories confuse buyers.
Can I change categories later?▾
Yes. Name, price, quota, description and reduced prices can be changed at any time. But don't delete a category for which tickets have already been sold: the sold tickets of this category are lost as well.
What does the quota mean?▾
The maximum number of tickets that can be sold in this category. If left empty, only the total number of the ticket sale applies.
How do I create reduced prices?▾
With “Add reduced price” within a category, for example for pupils, students or pensioners, each with a fixed price. Buyers choose the matching price level when buying, and the ticket shows the selected reduction.
Can I exclude a category from online sales?▾
Yes. Turn off “Available online” for the category. It then does not appear in the ticket shop but can still be used for free tickets, for example for guests of honor or the box office.

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