Help and support (question mark at the top right)

The question mark at the top right gives you the AI assistant, the help center, email support and WhatsApp, depending on what you need right now.

Web

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This feature is only available on the web.

What is this?

Help and support is your quick way to get help. In the logged-in area you'll find a question mark at the top right of the header. In a phone browser, Help is in the avatar menu.

Clicking it opens the "Help and support" panel. At the top you switch between AI assistant, Email and WhatsApp. The panel always opens on AI assistant.

What you see in the panel

AI assistant: above the chat are the buttons Help center (all help pages to read), Watch presentation (sign up for a live presentation) and Keyboard shortcuts (an overview of all shortcuts). Below them the Theatilo AI answers around the clock. Type your question in the field at the bottom and send it with "Ask" or Ctrl/⌘ + Enter.
Email: administrators of a choir write directly in the panel with Subject, Message and "Send message". Everyone else clicks "Write an email" to open their email program and also sees the support address.
WhatsApp: "Open WhatsApp" opens WhatsApp with our support number and a pre-filled text.

You reach feature requests via the avatar menu under Feature requests. If the assistant notices that a feature doesn't exist yet, it offers to submit a request for you.

The app has no help panel. There, tap your avatar and you'll find Feature Requests and Support by email under Help.

Which option when?

AI chat

You have a quick question about a feature
You're looking for a guide
You need an answer right away outside business hours

Email

Your issue is complex and needs a detailed description
You have attachments such as screenshots or documents
You need a written answer for your records

You have an urgent problem that needs solving right away
You prefer short, quick communication
You need personal advice

Permission

No permission is required; support is open to every Theatilo user.

Tips

Describe your issue as specifically as possible. Screenshots help a lot.
For general questions, try the AI chat first. It is available immediately and answers most standard questions.
Mention your choir and your role when you use email or WhatsApp. That speeds up the answer.
In emergencies (for example a few hours before a concert), use WhatsApp; that's where the response is fastest.

Frequently asked questions

Where do I find help and support?▾

At the top right of the header there is a question mark next to the bell. Clicking it opens the "Help and support" panel. In a phone browser you find Help in the avatar menu. On the public pages without login, the round button at the bottom right is still there.

Which option should I use when?▾

AI chat for general questions and quick answers. Email for complex or non-urgent issues. WhatsApp for urgent problems or direct contact with the support team.

Is support free?▾

Yes, all support channels are free for all Theatilo customers. There are no extra fees or premium tiers.

Still have a question? Ask the AI help bot.

Click the help button in the bottom right and ask your question.