Contact WhatsApp support

What is this?

With WhatsApp support you chat directly with the Theatilo support team: fast, personal and especially handy when you're on your smartphone. Replies usually come within a few minutes during business hours.

WhatsApp is suited to urgent issues, quick questions and anything that needs sorting out in between.

How to use WhatsApp support

1. Click the question mark (Help) at the top right of the header. In a phone browser you'll find Help in the avatar menu.
2. At the top of the panel, switch to WhatsApp.
3. Click "Open WhatsApp". WhatsApp opens with our support number as the contact and a pre-filled text.
4. Write your question, short and clear.
5. You get a reply as soon as we're available.

What you can send

• Text messages for questions and descriptions
• Voice messages when typing is too fiddly
• Images and screenshots for visual problems
• Short videos to demonstrate problems with the interface
• Documents, for example PDFs to clarify something

When WhatsApp is ideal

• Urgent problems: a concert in a few hours
• Quick questions: a short clarification instead of a long email
• On the go: typing is easier on your smartphone
• Short conversations: back and forth in a few words

When email is better

• You need a written answer for your records
• Your issue is complex and needs a detailed description
• You have many or large attachments
• It's about account matters or contracts

Business hours

• Weekdays 9 am–6 pm: usually a reply within a few minutes
• Outside those hours: by the next working day at the latest, often sooner

Permission

No permission is required; WhatsApp support is open to every Theatilo user.

Tips

• Introduce yourself briefly: your name and choir help us place you.
• Describe urgent situations clearly; we handle them first.
• Use voice messages for more complex topics when typing is tedious.
• Save our number as a contact, so you can find us in no time without going through Help.